What it is
What your customers actually said they were trying to do, in their own words, with the quote attached.
Claude reads every call against your own vocabulary and proposes what it heard. Nothing counts until a person says so.
Use case
0.84
ApproveReject
Stop re-keying the same request into two systems.
Right now three people re-enter the same request into two different systems.
Onboarding kickoff · a client · October 30, 2025
Findings
What stands in the way, blocking ones first.
Every finding rests on a quote you can press to read in the transcript. Rule on it in one key.
ComplianceBlocking
Records must stay retrievable for seven years and they are audited on it.
Anything from the last seven years, we have to be able to pull it the same day.
IntegrationWatch
Uses Shopify for orders
Every number is computed
Never stored, never typed.
Metrics, the client brief, the strip on every page — all computed from the calls and what was approved on them, at the moment you look.
Calls read
34
across 9 clients
Blocking open
5
of 18 findings
Claims to check
4
said by our side
Sample figures.
Topics for your team
Sales, Marketing, Product, Engineering, Legal, Finance — eight topics each, ready to add.
One question — what was the call about — with answers written the way they are heard.
Sales
Pricing pressure
Competitor named
Champion change
Marketing
Campaign feedback
Messaging that landed
Messaging that missed
Product
Feature request
Workflow gap
Usability friction
Engineering
Performance
Reliability or outage
API and webhooks
New this week
Topic packs for six teams, every call with a client on one line, the Clients board
Verbatim transcripts only. Every number in RUO is computed from the calls themselves — never stored, never typed.